It is critical to have access to good support and training as needed. At Timac Solutions we emphasize the importance of the quality of our support – it is timely and accurate. Our response times to critical support calls are almost immediate. The severity of the case and response time needed is agreed upon by both the consultant and the client. All clients have direct access to at least one consultant.
We always recommend that clients stay on maintenance with the software manufacturer. Clients subscribing to this maintenance will receive all product upgrades free, and both the client and reseller will have access to a database of cases opened with the software manufacturer. This allows us to keep track of cases specific to your business management solutions as well as to get support from the software manufacturer when needed.
We also offer a maintenance plan for support to some of our clients that prefer to pay a monthly fee for 24/7 support. This plan is usually tailored to the needs of each client and often includes periodic on-site visits.
We conduct in-house training using your company data on your Microsoft Dynamics or Sage software. Training is most effective when using familiar company data. We also provide training at our office location.
In addition, more generic training can be arranged with the software manufacturer at their training center.
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